CUSTOMER PRIVACY NOTICE

 

INTRODUCTION AND GENERAL TERMS

Kemp Le Tissier Limited, as a firm of chartered accountants, is committed to protecting your personal information under the conditions defined in the General Data Protection Regulations and this privacy notice applies to how we use personal information we collect from you, whether by phone, SMS email, letter, other correspondence, a third party or in person.

By engaging our services, you consent to the data practices described in this privacy notice.

In order to provide you with the full range of Kemp Le Tissier Limited services, we sometimes need to collect information about you. This privacy notice will explain:

  • what personal information we collect about you
  • how we use information we collect about you
  • retention of personal information
  • whether we disclose personal information to a third party
  • your rights in relation to your personal information.

 

COLLECTION OF PERSONAL INFORMATION

When you engage our services (or initiate the engagement of our services) we may collect the following personal information about you:

  • identification details such as your name, address, date of birth, copy passport driving licenses and utility bills, bank account details, tax and social security numbers, pension and insurance policy details source of wealth and employment details;
  • results of any identification verification searches to include negative press and or criminal/civil convictions.
  • financial information as provided by you such as customer invoices, supplier invoices/statements, agreements, bank statements, leases and payroll data.
  • correspondence we have had with you in relation to the provision, or the proposed provision, of our services;
  • details of any services you have received from us;
  • our general correspondence and communications with you;
  • information about any complaints and enquiries you make to us;
  • information from research, surveys, and marketing activities;
  • information we receive from other sources, such as publicly available information.

 

USE OF PERSONAL INFORMATION

Kemp Le Tissier Limited will use your personal information for the performance of our contract with you and to comply with our legal obligations.

If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you.

Kemp Le Tissier Limited does not send out marketing information based on personal information held. Our marketing is untargeted and Facebook based and you will receive such information if either you have followed our page and/or opted to take part in an online competition and have thus given consent.

 

RETENTION OF PERSONAL INFORMATION

We will hold your personal information in our systems for as long as is necessary for the purpose of supplying services or to fulfil any legal requirements. It is anticipated that we will hold hard and soft copy personal information for a period of 7 years, as we are required to by law. It is further anticipated that some personal information, such as that in email correspondence and tax files, may be retained for a period of up to 20 years as this is the period the Revenue Service can request information on in cases where fraud has been identified.  

 

SHARING PERSONAL INFORMATION

Kemp Le Tissier Limited may share personal information where disclosure is required or permitted by law, or with trusted third party partners and/or suppliers for the purpose of delivering the services we provide, which may include identification verification services, IT services, cloud accounting services, professional advisory services, administration services, marketing services and archiving.

All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions. If you do not want us to share your personal data with any third party please let us know.

In all other circumstances we will only use your information for internal purposes and only share it outside of the company where you have given your consent or made a data portability request.

 

DATA SECURITY

We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so or we believe it is in your best interest to know.

 

 REQUEST AND CORRECTION OF PERSONAL INFORMATION

Under the general data protection regulations you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.   We have a legal duty to supply, correct or delete personal information about you in our files.

When making a request, we will require you to prove your identity with photographic identification e.g. passport, drivers licence and another piece of approved identification e.g. birth certificate, utility bill (from last three months), current vehicle registration document or bank statement (from last three months).

 

DELETION OF PERSONAL INFORMATION

You can always ask for your information to be deleted by Kemp Le Tissier Limited. However, please bear in mind our retention policy above and the fact that we are required to hold your data for a minimum period of 7 years after the termination of our appointment, as we are required to by law.

Deleting personal information Kemp Le Tissier Limited holds about you will erase any personal information we have that can identify you.  However, if there is a professional need we may still hold information collected from you, but in an anonymised format.

 

PRIVACY NOTICES CHANGES

This privacy notice may be updated from time to time, so you may wish to check it each time you submit personal information to Kemp Le Tissier Limited. If you do not agree to any changes, please do not continue to give your personal information to Kemp Le Tissier Limited. You can also make a request to have the personal information Kemp Le Tissier Limited hold about you deleted at any time (this may not be possible where we have legal reasons to keep personal information we hold about you).

This privacy notice was last updated on 28 September 2020.

  

CONTACT US

If you have any questions, concerns or complaints about how your personal information is being processed, stored or that your personal information has been compromised, please contact us immediately.

Please address requests and questions regarding your personal information or about this privacy notice to the Data Protection Point of Contact, Angus Kemp at [email protected], via telephone on 01481 253050 or via mail at:

 

Suite 1

Houmet House

Rue Des Houmets

Castel

GY5 7XZ